Setup Email Forwarding in Exchange 2013 Mailbox

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There are different ways to configure email forwarding in Exchange 2013. First of all, what is email forwarding? Email forwarding is a feature that lets you forward an incoming email to other email accounts with option of retaining a copy in the mailbox. In Exchange 2013 you can use EAC (Exchange Administration Center) or EMS (Exchange Management Shell) to configure email forwarding. You can also use email client like Office Outlook and Outlook Web Access (OWA) to forward emails. Here, I will show steps to set up email forwarding in Exchange 2013 mailbox using EAC console.

Setup Email Forwarding in Exchange 2013 Mailbox

After installing and configuring Exchange 2013, don’t forget to install the cumulative updates. If you have not installed cumulative update, then you won’t be able to configure email forwarding using EAC. You must use EMS (Exchange Management Shell) in this case. So update your Exchange server to latest patch. I have installed CU2, so let’s configure some email forwarding using EAC.

Scenario: Forward email sent to mailbox to email address.

To achieve above scenario we need to create a contact with email address. Then we can configure email forwarding option to this contact. Now, log on to EAC with administrator credentials. Click recipients in features pane and select contacts tab. Click small triangle and select Mail Contact. A new mail contact form will pop up.

Creating Mail Contact

Fill in the information of new mail contact. As you can see on the external email address option, I’ve typed This is the email of the recipient where the mail will be forwarded to.

Setup Email Forwarding in Exchange 2013 Mailbox

Click save button to save the mail contact. You can now see the contact listed.

Setup Email Forwarding in Exchange 2013 Mailbox

Now click the mailboxes tab on the same features pane. Double-click Diana Walda mailbox to open up the properties. Click the mailbox features tab. Scroll down a bit. Under Mail Flow, delivery options click view details.

Mailbox Properties

New page for delivery options will open. Here, check the option, enable forwarding.

Delivery Options

Click browse and select the contact and click OK.

Choose Contact

Check the option, deliver message to both forwarding address and mailbox. Then click OK button. This option will retain messages to the mailbox and forward copies of the messages.

Enable Forwarding

Click Save button to save the settings. We have configured the email forwarding in Exchange 2013 using EAC. Now when message is sent to, the email will be forwarded to email address.

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Bipin is a freelance Network and System Engineer with expertise on Cisco, Juniper, Microsoft, VMware, and other technologies. You can hire him on UpWork. Bipin enjoys writing articles and tutorials related to Network technologies. Some of his certifications are, MCSE:Messaging, JNCIP-SEC, JNCIS-ENT, and others.

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